We provide tools so you can sort and filter these lists to highlight features that matter to you. BT | 48,351 followers on LinkedIn. Account and billing. @seraphim21 wrote:. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. By 31/05/2022 fixation phare megane 3 Comments Off. BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals. Also check out the latest hints and tips for Panorama users. You can call 0800 443 311 to get through to an automated phone line which you can use to: If youd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) or the information they can provide. This lifestage is for members getting closer to retirement is getting closer, however not yet retired. How has your fund performed? Below are some links to BT pages that deal with these conditions: When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. Can I withdraw part of my super from bt and leave money in there I am retired, Thanks for your question and apologies for the delayed response. You will learn how to create a contact, add information as well as delete a contact. The information provided is general in nature and does not take into account your objectives, financial situation or needs. Home Uncategorized bt super contact email. 14h28, on (charged by the manager), 0.18% p.a. This lifestage is for members fast approaching retirement or retired, so it has a higher allocation to defensive assets (however, slightly more allocation to growth assets than the 1940s stage). Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. If you still need help, you can contact BT by texting CHECK followed by your landline number to 61998 where they will run tests and get back to you to help get your connection back up and running. individuals between 40-49 years of age have been shown. BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. - edited Please provide your full name, member number and best contact number including state area code with landline numbers. If you've forgotten your username, don't worry. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? 4190816 Our self managed super fund solution is built on BT Panorama, the online platform that helps you manage your SMSFs investments and cash in one convenient place. Post the form or upload it to us. If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. In the meantime, our page on accessing your super might be of assistance. We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. London (c) 2022. on You should give at least one months notice to make sure theyre all ready for when you move in. 17h28. Except for any liability which cannot be excluded, Chant West does not accept any liability whether direct or indirect, arising from use of the Information. finder.com.au is one of Australia's leading comparison websites. Office of the Australian Information Commissioner On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. Access the latest product updates, training and client resources on the BT Panorama user hub. Read thedisclosure documentsfor your selected product before deciding. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you need to write to us, please check the back of your bill for the right address to use. If you have any questions please contact the support team on 132 135 or via our secure online form . You've disabled cookies on the browser. What will life during retirement be like? The issuers of the products named on this website can be found in the relevant disclosure document. We use cookies for security purposes, to improve your experience on our site and tailor content for you. This stage has a very high allocation towards growth assets. BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. by third parties. BT Super Invest is built on the BT Panorama operating system, a market-leading technology that helps you manage multiple investments at once. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. Please refer to our FSG - General Insurance. A pre-existing condition means any injury or sickness that you were aware of or a reasonable person in your position should have been aware of. How can I make a complaint? A notification will be sent whenever a contribution is made into your account. If you have attachments send your complaint by post or use the online form. Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. When youre with BT moving home, its easy to bring all of their services with you. Adelaide SA 5001, BT Super Invest Once your problem has been reported, you can track its progress using the link below. Technical support. Opening an account is fast, simple and straightforward. OurPrivacy Statementexplains how we use cookies. I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. GPO Box 3958 Post . Adelaide SA 5001, 132 135- Investors Re: Is there a way to contact BT via email? We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. feedback and complaints process, Easy English guide and accessibility guides. You have had too many unsuccessful attempts to login. Then, VAT will be taken off, taking it down to 116.67. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. 0 Ratings If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way. This could be that they send out an engineer or they can call you back with some tips to try if they think you dont need one. Registered in England and Wales No. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. If your problem is something that you feel could be resolved via this forum you should post what the problem is and someone willhopefully be able to help you. If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). Design your super Set your own pace and learn as you go, knowing you can always fine-tune your options. Any help you can offer would be greatly received. Super address: GPO Box 1901 Melbourne VIC 3001, Retirement Moving home with BT +612 9155 4030, BT Panorama In this video I will be showing you how to manage contacts on BT Mail. Performance, fees and insurance data is based on each fund's default MySuper product. You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. All costs are inclusive of GST unless otherwise stated. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Once we make a decision about your complaint, well write to you with the decision and the reasons supporting it. You should consider whether the products or services featured on our site are appropriate for your needs. To manage your account, view your bill or access other BT services, you need to login using your BT ID. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. 200 Barangaroo Avenue ","anchorName":"#what-are-the-bt-super-for-life-investment-options"},{"label":"What insurance cover is available with BT Super? You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. Phone: check the number to call based on your product above. Please try after 20 minutes. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel. 14h24. GPO Box 2861 Westpac does not guarantee the insurance. Any taxation position described is a general statement and should only be used as a guide. Im a pensioner aged 70yrs. If you've decided to select this super fund, you can apply online in less than 15 minutes. was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? Click here for more information. We compare from a wide set of banks, insurers and product issuers. execute the strategy once the Board approves it. For more information contact our fleet solutions partner. This gives a tracking number which can be used to reference any future correspondence, so its important that you leave that tracking number on any reply you send. BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (Westpac). BT - Part of Westpac Banking Corporation. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. There is no email contact, only a phone number. BT Super Invest is part of Panorama Super. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Keep it turned off for a few minutes and switch it back on. on address:Locked Bag 6 Carlton South VIC 3053. I have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to follow To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Investor:1800 998 185, Monday to Friday,8:30am 7:00pm (Sydney time) If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. Find out how investment markets affected your super returns. When making a complaint please describe your issue and how it could be resolved. on Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. Sorry, we dont support new setups via the app anymore. There are several different ways you can contact BT regarding a query, problem, or complaint. How likely would you be to recommend finder to a friend or colleague? Target Market Determinations for the products are available. 19h39. on ","anchorName":"#what-insurance-cover-is-available-with-bt-super"},{"label":"How do I join BT Super for Life? BT Financial Group does not receive any commissions from Westpac as a . Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. Finder's digital asset trading is powered by Finder Wallet Pty Ltd (ABN 11 149 012 653) an AUSTRAC registered Digital Currency Exchange and reporting entity (DCE100735494-001). Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. life.insurance@btfinancialgroup.com The BT Super for Life is the default investment option, under which your investments are allocated for you based on your age. We noticed that you have JavaScript disabled on your web browser. Which super fund beat AustralianSuper as the best performer last year? Please wait to receive this confirmation before submitting your tax return. For further details, please refer to the Product Disclosure Statement(PDF). If either of these are lower than your minimum, follow the steps below to report and fix the problem. Online:oaic.gov.au, If youve forgotten your online account details, go to the, Total & Permanent Disablement (TPD) cover, Transferring insurance to AustralianSuper, accessing your super, eligibility and conditions that apply, Read about the information youll need to complete your account application, consolidate all your super into your AustralianSuper account, Notice of intent to claim a tax deduction for personal super contributions, no repeated letters or numbers or sequences like 1234, no easy-to-guess words like your name or email, base it on a phrase that only you know which includes a mix of letters, numbers and symbols, pick something easy for you to remember but difficult for someone else to guess, dont reuse passwords from other websites or apps. on Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. For help switching broadband providers, give Utility Switchboard a call on 020 3048 4598. The fees and costs provided are current as at19 February 2019 and may vary from time to time. Supply your personal information and select formal complaint from the reason for enquiry menu on the email us form. If you want to talk about something we havent covered here, there are other ways you can contact BT about your broadband. BT Super Invest Product Disclosure Statement, BT Super Invest Additional Information Booklet, BT Super Invest - Super Target Market Determination, BT Super Invest - Transition to Retirement (TTR) Target Market Determination, BT Super Invest - Pension Target Market Determination, BT Super Invest Investment Options Booklet, $12.50 per trade, or 0.11% of the transaction value (if greater), 0.04% p.a. BT Help | Get support with BT products and services | BT Help Help and support Having problems watching or accessing Sport? Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. Let us set everything up for you and leave you with one less thing to think about when moving house! Past performance is not a reliable indicator of future performance. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. While such information is believed to be accurate, Chant West does not accept responsibility for If were unable to address your concerns over the phone, well acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable). to 1.76% p.a. More information. Add the VAT back on and that brings your cancellation fee to 67.32. However if you post some details of your problem, then you should be able to get advice via this forum. The issuers of the products named on this website can be found in the relevant disclosure document. Please click Open account to apply via Westpac Online Banking. BT will then also check your broadband speed and either give you tips to improve it or send out an engineer if you need one. Online form:you can use our secureonline form to submit your feedback or lodge a complaint: Read more about our feedback and complaints process, Easy English guide and accessibility guides. Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. Investments in BT Super Invest are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. As always, weve got you covered. In addition, depending on your investment choices, the following fees and costs may apply: # Other fees, costs and charges may apply to your BT Super Invest account, such as a cash account fee and transaction costs eg buy/sell spread. Contact from abroad. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. To keep your account secure, your mobile number can only be updated by calling 1300 300 273 (8am-8pm AEST/AEDT weekdays). You can continue on the same contract with the same account but there will be no exit fees if the broadband at your new home cant reach the same speeds as your old one and you want to change or cancel your contract. Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. If you know your Customer ID / Number please enter it here to find the relevant contact details, 132 135- Members Give us a call now, sit back and let us do the work. on Fax: 02 9274 5764, Email: Chant West ratings and research are prepared by Chant West and are not connected in any way to research and ratings prepared by any of our related entities. If your speed is slower than it should be, you can use this troubleshooter to report the problem or you can text HELP followed by your landline number to 61998. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Applicants must be between 15-64 years old for death insurance and 15-59 for TPD insurance. Sorry if that causes you any trouble. Please refer to our FSG - Financial Products. Information is provided in good faith and is believed to be accurate, however, no representation, warranty or undertaking is provided in relation to the accuracy or completeness of the Information. How do i contact a human to ask why I am paying for a service I am not getting? Adrian Ahern is your Customer Advocate whose role is to advise and guide our complaint team in how best to resolve a complaint and also to listen to customers and recommend changes be made to bank policies, procedures and processes. Developing a consistent approach to saving and investing will help you stick to your plans in 2023. Hello (charged by the fund manager), 0.34% p.a. Alison Banney is the money editorial manager at Finder. Email: If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. Hostplus has overtaken AustralianSuper as the top performer over 10 years. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied Hi@KH1 sorry that you have not received your equipment. If you're a Westpac, St.George, BankSA or Bank of Melbourne customer, you'll be able to see your super next to your everyday bank accounts in your online banking. Invalid passcode. Chant Wests Financial Services Guide is available at These two options are detailed below. Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. Please use one of the customer service options listed above. By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. 1300 784 207 Keep me signed in Help > Create new Email address > Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. Alternatively, you can use the link below to find out all about BTs current deals and packages. Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. Calling From Overseas:+612 9155 4070. (like Internet Explorer or Google Chrome). The chief executive, or his delegate, take all decisions. Current as at 19 February 2019. Get help here Choose a product Broadband Email Landline & Digital Voice BT Sport TV Mobile Choose a topic Account and Billing Moving to Digital Voice Security BT Halo What are the BT Super for Life investment options? 18-04-2020 If youre not happy with your BT broadband connection and want to cancel, you might be charged early cancellation fees if you leave before the end of your contract. For example, if you paid 35 per month and have 4 months left until your contract ends, your cancellation fee would start at 140 (354). Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Top investment strategists are advocating caution for investors as they identify the top themes to focus on in the new year. GPO Box 3917 I've checked and we are not aware of any stock issues currently. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. GPO Box 1901 Melbourne VIC 3001 BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. Bear in mind that you might have to send back your router and any other BT accessories you have or you could be charged extra. Self-directed investors who want greater control over their investment choice. You can do this either from the plug or the power button on the back of your router. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chat. Calling From Overseas:+612 9155 4070, BT Super for Life 12h28. By logging in I agree that cookies may be set on my browser. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. 18-04-2020 This information has been prepared by BT Funds Management Limited ABN 63 002 916 458 (BTFM). If you intended to speak with your superannuation fund about arranging the release of your funds, please get in touch with BT Super directly. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. To claim an early release of super, youll need to satisfy certain conditions. However, a BT WiFi extender could be quite pricey. Message for former BT Business Super and BT Lifetime Super Employer Plan members: With the transfer to BT Super now complete, the way you access your super account online has changed. Comprehensive and flexible wealth management solutions for your clients in the areas of investing, SMSF and super. Please go to I'm a BT Business customer. We recommend speaking to your super fund to arrange the transfer. You can learn more about how we make money. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. Calling from overseas: BT platforms provide one place to manage your clients' investments, SMSFs, super and insurance, supporting you and your clients to manage their wealth. Need something to keep you occupied during your downtime? to 1.16% p.a. You can call the ombudsman on 0330 440 1614 or email enquiry@ombudsman-services.org. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. You can access your super online - and importantly, take action - any time, from anywhere. If you are not a customer of one of the banks listed above, you can still sign up for a BT Super for Life account but will need to open a bank account first. If you need help remembering your username or password you can use the links below. Past performance is not an indication of future performance.