for any inconvenience. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Please complete the To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. MARTA Mobility. The position pays very well also. Wheelchair brakes must always be locked while on the lift. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Customers may also cancel via the MARTA website @ To request an alternative format, please call MARTA during normal business hours at. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Click hereto learn about MARTA's Travel Training Program. Click hereto access the Mobility Reservation System. . MARTA Customer Experience. VI Complaint Resolution Procedure and Form. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). *Unlimited rides for consecutive days beginning first day of use. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Everybody needs their own. A $5.00 replacement fee will be charged for all subsequent replacement cards. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The application allows for the following online: Simply tap your card on the Breeze target wherever your riding. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Visit our MARTA Mobility page to see the qualifications for this service. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. 3. If customers travel with a PCA, they may travel with one companion in addition to their PCA. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. It's part of making MARTA a transit system everyone can use. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Lost Item Inquiry Formfor lost items. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Please make sure all personal items are safely secured and out of the way of other customers. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. . Partnership Program. Additional companions will be allowed on a space available basis. MARTA Police (Non-Emergency) 404-848-4900. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Subscription service can be suspended for a maximum of thirty (30) days. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Failure to cooperate with safety related policies may result in injury or loss of service. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. This includes following or stalking passengers or employees. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. MARTA Reduced Fare Office They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. MARTA Mobility. Customer Service. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. A CCR will return the call and complete the reservation. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Mobility Fares pageto learn more about paying for MARTA Mobility. Customer Name (first and last) or Customer Identification Number. Operators cannot make change. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Riders' Advisory Council; MARTA HOPE Program; . MARTA Mobility Operators are expected to obey the same rules as our customers. Scooters are often unstable on lift equipment. The fax number for Mobility Eligibility is 404-848-6900. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Learn more about bikes and MARTA. 5. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Riders' Advisory Council; MARTA HOPE Program; . If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. MARTA Mobility does not access residential driveways. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Customer gets off work or finishes school or appointment at 4:00 PM. 5. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Customers with schedules that require frequent changes are not eligible for subscription service. Where can I purchase bus passes? Individuals who believe they are eligible must complete Part A of the eligibility application. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The customer cannot depart earlier than 4:00 PM. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. University Program. Service cannot be provided earlier, later or on days when regular MARTA service is not available. All fare types must be loaded on a MARTA Mobility Breeze If the visitors disability is apparent, this documentation is not required. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. 2424 Piedmont Road NE Customer Guides and other written materials are available in alternative formats. Mobility Bus MARTA attained the Silver level of recognition for its sustainability efforts. Is a shared ride, advanced reservation mode of public transportation. About MARTA. MARTA Mobility. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. 4. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA Customer Experience. Indicate the use of a service animal, if applicable. Visit our You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Customers must make all changes prior to the date of travel. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. . Atlanta, GA 30324. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. If you were issued a permanent card, your eligibility expires three years from the date of issue. Call 404-848-5000 and start your Balance Protection. Click here to download the Mobility/Paratransit Application. 4. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Customer Service. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA is a stable in Atlanta and people stay with them till retirement. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Customers are allowed to bring bikes on buses that are equipped with a bike rack. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Customer zip code, which is the password to access the automated system. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. MARTA Mobility Conditional eligibility (some trips). To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Cards MUST be turned in immediately for a re-placement at no cost. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Atlanta, GA 30324 Atlanta, GA 30303. A MARTA Mobility Service Agent will explain the service and/or mail an application. Regular Breeze Cards are not accepted for Mobility certified customers. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Please tap your Breeze card within 30 days of purchase to activate reload value. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. MARTA Transit; B. 2424 Piedmont Road, NE Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. MARTA Mobility Breeze Cards are not transferable. MARTA Mobility. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). that the online Mobility application is currently unavailable. MARTA Police (Emergency) 404-848-4911. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Requests to suspend subscription service must be made at least thirty (30) days in advance. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. MARTA Transit; Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Vehicle number and operators name, if applicable Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. card with a picture each time they board a Mobility Bus. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Partnership Program. Indicate the type of mobility aid used, and if the lift is required. Customer Service. . The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. A MARTA Mobility Service Agent will explain the service and/or mail an application. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Riders' Advisory Council; . For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. TDD or FIRS: 1-800-877-8339 Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Please contact However, customers should contact the local transit authority to confirm scheduling rules and regulations. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Also please be advised that this card must be surrendered upon request by a MARTA official. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. We don't offer Reduced Fare versions of any of our pass programs. You willstill have the optionof goingintovoicemail. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Applicants should indicate whether they will travel with a PCA during the application process. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. 404-848-5000 . The application has two (2) parts (A & B) and is the first phase of the process. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Rail stations have both elevators and escalators. traveltraining@itsmarta.com. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. If a card has been confiscated due to usage by any unauthorized property. MARTA Police (Non-Emergency) 404-848-4900. Customer Service. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. This service is designed for customers who can use the fixed route system if an accessible route is available to them. custserv@itsmarta.com, Write to: MARTA Customer Service Center MARTA Transit; MARTA Service; Facebook; Instagram; The fax number for Mobility Eligibility is 404-848-6900.