The cards offer older and disabled people free travel in the capital The cookie is used to store the user consent for the cookies in the category "Other. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. For further information contact: The National Rail enquiries telephone number is 08457 484950. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. 3 Post office. Update or cancel a card. March 2023 renewals. Please check with the county council in the area you plan to visit. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Apply for a new age-related pass. Find out more about an igo card. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. Disability-related passes can be valid for 1 - 5 years. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. All rights reserved. What should I do? Calls from mobiles are likely to be considerably higher than those from landlines. Applicants whose pass was issued due to a disability will continue to be automatically renewed. current pass expires so pass holders dont need to do anything, just wait for a My age-related pass has now expired but I have not received a new one. Higgins, Telford & Wrekin Councils Customer Services Manager, said. A 5 administration fee will be required for a replacement bus pass. Can I use my OAP bus pass on trains? This cookie is set by GDPR Cookie Consent plugin. If you currently receive Travel vouchers you will receive a renewal form at your registered address. Can I use my pass on Trains? If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. If you have moved address since receiving your bus pass, please notify us of your new address . State pension claimants who apply directly through their local council should be aware. pensioners. What are the 3 most important parts of a motherboard? Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. The form will ask for a new passport-sized photo, which will be printed on their new card. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Applicants can enter in their postcode online and will be given the contact details of their local council. You do not need to renew an igo card. The cookie is used to store the user consent for the cookies in the category "Performance". GCC understand there was a discount being offered for some local train travel. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. English bus passes are not accepted in Scotland and vice versa. igo card for 11 to 16 year olds. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. The passes will be sent out automatically but people should call the bus renewal hotline . Copyright 2023 Wisdom-Advices | All rights reserved. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If you do not have your current pass, then please contact us. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Auto-renewal for an older person's bus pass. My new bus pass will not work when I place it on the smart card reader on the bus. What type of medicine do you put on a burn? Are you struggling with the cost of living crisis? We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. We send out renewed passes by the end of March. Currently this is at age of 66. Necessary cookies are absolutely essential for the website to function properly. You can apply for a disabled persons bus pass if you are a Medway resident. No. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. If you have not received either a letter or full pack call us straight away on 01452 426265. The cookie is used to store the user consent for the cookies in the category "Analytics". Your new pass will be valid for 2years. When can I use my concessionary bus pass in Gloucestershire? However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. You do not need to reapply for your bus pass. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. You can find your renewal code located in the box towards the bottom of your renewal letter. Completed renewal forms will be processed and new vouchers issued approx. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. The county council will not reimburse you for any charges levied by medical specialists or advocates. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. You also have the option to opt-out of these cookies. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. If your pass has been stolen, you should call 0345 200 0388 to replace it. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. Daily fare: $2.00. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If it has already expired, please call 0345 678 9088 to arrange a renewal. Will receive a renewal form, as evidence is required to obtain a new pass. If you do not receive your new pass please contact our information line on 0345 600 0659. 1 Contents. You should have received all the information you need by now. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Before your pass expires, we may send you a letter inviting you to renew it manually. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. Renewing your Bus Pass. Welcome to the Highways Service Information Centre. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Open all. These are mostly people who have held a bus pass since at least 2008 and will now be . However, you may visit "Cookie Settings" to provide a controlled consent. Your browser does not allow scripting so some of the features of this page may not work. Your pass will be automatically renewed if you have used it within the last 13 months. An older persons bus pass has exactly the same benefits as a disabled persons pass. five years There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. Can I use my pass on Trains? It is no longer. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. You need to check the expiry date and apply to the council for a new one if you're is due to expire. You can apply for your renewal bus pass online. All young disabled pass holders must provide a new photo if they wish to renew. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. Our What happened to the baby in Joy Luck Club? I currently have a disability-related bus pass with companion entitlement. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. Alternatively you are able to renew your vouchers online. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. You can get an older person's bus pass when you reach State Pension age. You should continue to use your current pass, but then cut it up once your new pass arrives. For those people needing to apply for their renewal this too can now be done byApplying online. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . I have applied for my new bus pass, what should I do with my current pass? This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. How did the American colonies actually win the war and gain their Independence from Britain? Major investment in boroughs schools continues! Typically, we will automatically renew passes for people with visual impairments and hearing impairments. No, concessionary bus passes are not accepted on the night Buses. Age-related pass or vouchers. Changes to personal details Free travel before 9.30 am on infrequent services. The pass is valid for the journey being undertaken, for example at the right time of day. If you have any problems using your card, it will be necessary for you to contact the bus company directly. You can apply for your renewal bus pass online. You may be eligible for financial support. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. with no need for anyone to fill in any forms or submit any photographs. You will need to apply to your new local authority for a new pass. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. Please provide them with as much detail as possible about the journey you wished to make. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. *A. The day and date you experienced difficulties. To get an older persons bus pass you must 2 Apply to your local council. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. How long will my new bus pass be valid for? Login to renew or manage your Bus Pass and to keep your details up to date. all that. We apologise for any inconvenience that this situation may have caused you. Where you caught it and at what time, along with your destination. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. 1 week before current vouchers expire. This form can be completed and returned in the envelope provided with your form. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. What do I do about my concessionary bus pass? Click or tap the rating which best represents your experience. No, your bus pass cannot be used on National Express services. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. As a general rule, it is usually cheaper to call during the evenings and weekends. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Lee The list of these services is on the GCC web site, under Transport. Apply for or renew your bus pass. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Please let us know if you no longer require a bus pass. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Apply for or renew your bus pass. If you cannot apply online for any reason please contact us. In the unlikely event that your pass does not arrive, you should call 01452 426265. You can apply for your renewal bus pass online. Unemployed people. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. This will be. It is being used by the person whose photograph and name appears on the pass. Most young disabled (under 16) pass holders should have received a short form to return. Can I use my bus pass on National Express Services? My new bus pass has been refused by the driver. If you've had a concessionary bus pass for the last five years, you might . read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you have an older person's pass that expires in the next two months renew online with the following links: -. What is the cause of the card not working? These cookies ensure basic functionalities and security features of the website, anonymously. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. You won't need to renew your bus pass when it expires. If you have not received your renewal form, please contact our information line on 0345 600 0659. Do not include common words or names. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. You don't have to do anything, unless you have moved since we sent you your last pass. 4 Apply online. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. This If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. We only need this if you want us to contact you and we won't keep it once we've replied. Your new pass will be not sent until a week before your old. For assistance with new applications: (Click the arrows below to reveal the answers). For Seniors, pricing is as follows: One-way fare: $1.00. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. You'll need your current pass in order to renew. In London, you can use your card on buses but not on the Underground Train services. applies to approximately 12,000 people, the vast majority of whom are Please ensure that you keep us informed of any changes to your name or address. Lancashire: Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Disabled person's bus pass There's no central provider of the disabled person's bus pass. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Concessionary bus passes will no longer be renewed automatically. What do I do with a bus pass which is no longer needed? Please note you will require your customer number to complete the form (This can be found on your renewal letter). Collecting an application form from your local library. If you pass does not register on the card reader on the bus, we won't know the pass is being used. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. http://www.nowcard.org/nowcardfaq.asp#FAQ23. This might be a letter confirming your eligibility and asking if you wish to renew. How long does it take to renew an older persons pass? Bus If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Youll need to provide proof of identity. If you have any questions, please contact Essex County Council by calling0345 743 0430. So, to find out if you're eligible and where to apply, get in touch with your local council. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. If your pass has already expired you can still renew your bus pass. You will receive your pass by post within 5 working days. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. By clicking Accept All, you consent to the use of ALL the cookies. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. new pass.. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Your older person's bus pass is valid for four years. How do I apply for a disabled persons bus pass? If you have an age related pass or travel vouchers, we will automatically renew them when they expire. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. 5 Other ways to apply. Unable to drive for reasons of medical fitness. We use some essential cookies to make this service work. Renewing, updating or cancelling a bus pass. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Companion passes are automatically renewed at least 2 weeks before they are due to expire.